FAQ

What are "seconds" or "grade-B" pins?

Pins are handmade and having flaws is unavoidable, so even standards or grade-A pins will have flaws sometimes. However, seconds are pins that have more noticeable flaws such as dark spots, dents, scratches, mis-colorations, recessed enamel, etc. If chunks of enamel are completely gone, I consider them grade-C or less and usually do not sell them.

How often to do you ship out?

It takes about 1 to 14 days for me to ship out orders depending on the volume or orders/projects and my schedule. This does not include delivery time. Please note that I am not responsible for packages lost by the postal services. If you still cannot find your package, feel free to contact me so we can assess the situation and work something out.

Where is my package?

Please be sure to check your tracking number! If you cannot find it, please send an email my way at pyonkospetitcafe@gmail.com